Shipping policy

We want you to be completely satisfied with your purchase from MARS CHARMS. If for any reason you are not satisfied, we offer a 30-day refund policy from the date of purchase. Please read the following terms carefully:

1. ELIGIBILITY FOR REFUND:

a. Customized or personalized items are not eligible for refunds unless there is a manufacturing defect.

2. HOW TO INITIATE A REFUND:

a. To initiate a refund for a manufacturing defect, please contact our customer service team at marscharmss@gmail.com within 30 days of your purchase.

b. Our customer service team will provide you with instructions on how to return the item.

3. RETURN SHIPPING:

a. We will decided on a case by case basis if a return is necessary or if a refund is enough.

4. REFUND PROCESS:

a. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

5. EXCEPTIONS:

a. Refunds will not be issued for items damaged due to misuse, improper care, or neglect.

b. Gift cards and promotional items are non-refundable.

6. CONTACT INFORMATION:

If you have any questions or concerns regarding our refund policy, please contact us at marscharmss@gmail.com.

By making a purchase from MARS CHARMS, you agree to the terms outlined in this policy.

Note: This refund policy is effective from September 1, 2023 and is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.